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Cibersecurity and Compliance

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Cibersecurity and Compliance

  • Are WhatsApp File Restrictions Regularly Verified to Comply with Meta’s Guidelines?
  • Do Workstations and Servers in Google Cloud Have Continuous Monitoring and Alerts for Antivirus-Detected Threats?
  • Are Vendors’ Security Compliance Periodically Evaluated According to ISO 27001 and PCI DSS Controls?
  • Is the Correct Time Synchronization of Servers with Google’s Atomic Clock Audited Periodically?
  • Is the Legal Matrix Updated for Every New Regulation Related to Data Protection or Information Security?
  • Are Differentiated Access Controls and Periodic Reviews Applied to Cloud Services?
  • Is the Current Legal Framework for International Data Transfer to the U.S. Validated After the Invalidity of Privacy Shield?
  • How Do Wolkvox Applications Perform Encryption in Transit and at Rest?
  • How Is Log Management Performed in Wolkvox?
  • Are Security Criteria Applied from the Design Stages of Wolkvox-Developed Software?
  • How and Where Are Backups Performed in Wolkvox?
  • Is There Constant Monitoring for Potential DDoS Attacks on Internet-Exposed Services?
  • What Perimeter Security Mechanisms Does Wolkvox Use for Network Protection?
  • Are All Changes Documented and Approved Through Formal Procedures?
  • Is Google Cloud Platform (GCP) Regularly Validated to Maintain Its Security Certifications and Compliance Updates?
  • How Are Management Reviews of the ISMS Conducted at Wolkvox?
  • Does the Security Committee and Risk Leader Effectively Track Action Plans Defined in the ISMS?
  • Does Wolkvox Have an Information Security Policy?
  • Do Passwords in Wolkvox Meet the Defined Standard (Minimum 10 Characters, Alphanumeric) and Are They Rotated on First Login?
  • Are Technical Controls Implemented for Password Management, Such as Minimum Length, Complexity Rules, Forced Change on First Use, Periodic Rotation, and Preventing Reuse of Previous Passwords?
  • How Is Physical Access Management to Wolkvox Facilities Conducted?
  • Does Wolkvox Have an Information Security Management System (ISMS)?
  • Is Software Installation Restricted Solely to Authorized Personnel, with an Inventory of Approved Applications?
  • Are Documented Hardening Controls Aligned with Security Best Practices Applied in Wolkvox Solutions?
  • Is There an Updated Inventory of Information Assets, Classified by Criticality and Protected According to Risk Level?
  • Is a Periodic Vulnerability Analysis Performed and Are Findings Managed with Defined Closure Deadlines?
  • How Does wolkvox Conduct Internal and External Audits Related to the ISMS?
  • Where Are wolkvox Services Hosted?
  • How Does wolkvox Manage Personnel Selection and Offboarding in Terms of Security?
  • How Does wolkvox Manage Information Security Risks?
  • How Does wolkvox Comply with International and Local Data Protection Regulations?
  • What Standards and Regulations Does wolkvox Follow to Ensure Information Security?
  • How Does wolkvox Ensure Confidentiality in Third-Party Operations?
  • Does wolkvox Provide Secure Data Deletion?
  • How Are Security Incidents Managed at wolkvox?
  • How Is Monitoring and Capacity Management Performed in wolkvox Solutions?
  • What Authentication Mechanisms Does wolkvox Use to Strengthen System Security?
  • What actions has wolkvox implemented to comply with Law 1581 of 2012 on personal data protection?
  • What practices and tools does wolkvox use to ensure secure development in its software solutions?
  • How does wolkvox ensure a private and secure connection between customer networks and its infrastructure on Google Cloud Platform?
  • How does wolkvox ensure adequate access control to its systems and the correct assignment of user roles and permissions?
  • How does wolkvox ensure security in API integration and access from remote locations?
  • What is the retention period for information stored on the wolkvox platform?
  • How are security patch updates performed in wolkvox?
  • What are the Service Level Agreements (SLAs) for wolkvox solutions?
  • How is session expiration managed in wolkvox solutions?
  • Does wolkvox have a Business Impact Analysis (BIA) Matrix, and how often is it reviewed?
  • Does wolkvox have a Business Continuity Plan?
  • Where is the wolkvox infrastructure hosted, and how is service continuity guaranteed?
  • How does wolkvox ensure compliance with regulations when using artificial intelligence?
  • Does wolkvox have Data Loss Prevention (DLP)?
  • Does the licensing used in wolkvox's technology platform and/or software comply with Copyright law?
  • How does wolkvox perform Threat Hunting to identify security risks?
  • How does wolkvox ensure compliance with cloud security standards through the Cloud Security Alliance (CSA)?

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