Description

wolkvox, within the framework of its Information Security Management System (ISMS), establishes a maximum retention period of 6 months for transactional and configuration information generated by its customers' operations. This period is designed to ensure data availability for a reasonable operational time, aligned with security and privacy best practices.

If a customer requires extending the retention period, they must coordinate this need with wolkvox's commercial area to evaluate available options and adjust the terms as necessary.

Features

Data Retention Policy

• Standard Period: Transactional and configuration information is stored for a maximum of 6 months, unless otherwise agreed upon.
• Types of Data Included:
  • Transactional Data: Records of interactions (e.g., calls, chats, emails).
  • Configuration Data: Parameters and settings made on the platform during operations.

Process for Extended Retention

• Coordination with the Commercial Area: If the customer needs to retain the information for a period longer than 6 months, they must formally request it from the wolkvox commercial team.
• Requirements Evaluation: wolkvox will analyze the request considering aspects such as regulatory compliance, security, and storage capacity.