What happens if an agent does not use their account for more than six months?
Learn about the consequences of an agent account being inactive for more than six months and how to avoid problems in the future.
Written by daniel.gonzalez
Updated at February 24th, 2025
Table of Contents
Symptom / Need
You need to know the limit of agents that you can create in wolkvox Manager according to the contracted capacity.
Context / Scenarios
- You are setting up new agents on the platform and want to know if there is a limit.
- When trying to create a new agent, the system does not allow it and you want to check if you have reached the user limit.
- You want to plan for team growth and ensure you have enough licenses available.
Answer (Solution/Recommendation)
The number of agents you can create in wolkvox Manager depends on the number of licenses purchased for your operation. Each agent created on the platform occupies one active license.
To check how many agents you can create:
- Enter wolkvox Manager.
- In the left side menu, go to Agents & Skills > Agents.
- Check how many agents are registered in the table and compare it with the total number of contracted licenses.
If you have reached the limit and need to add more agents, you can:
- Disable agents who no longer use the platform to free up licenses.
- Contact wolkvox to expand the number of available licenses.
💡 Note: A disabled agent still counts towards the total number of users created, so if you need to free up a license, it is recommended to reuse disabled users instead of creating new ones.