Need

Create a suitable working environment to use Wolkvox Agent (AgentBox) or Wolkvox Manager efficiently and ensure an optimal experience when interacting with the applications.

Requirements

1. Web browser:

Use Google Chrome or Mozilla Firefox in its latest version.

2. Permissions:

Enable the necessary permissions for devices such as microphone and webcam.

3. Internet connection:

Connect the workstation using an Ethernet cable. Avoid using wireless connections.

4. Teams:

Use professional call center headsets with USB connection for optimal call quality.

5. Screen:

Make sure your screen size is at least 1366x768 pixels or larger.

6. Access restrictions:

Verify that the IP address is enabled to log in to wolkvox Agent.

Solution

Set up the technical environment:

• Download and install the latest version of Google Chrome or Mozilla Firefox.
• Make sure to enable permissions for devices such as microphone and webcam in your browser settings.

Optimize your Internet connection:

• Connect your device directly to the router using an Ethernet cable to avoid latency issues.

Adjust the work team:

• Use professional USB headsets to improve call quality and agent experience.

Configure the display:

• Set your screen resolution to 1366x768 pixels or higher.
• If any section of the app doesn't fit properly, use the side scroll bar to navigate.

Check access restrictions:

• Please confirm with the support team that your IP address is enabled to access Wolkvox agent (AgentBox) modules and operations.