Description

wolkvox, as an ISO/IEC 27001:2013 certified company committed to regulatory compliance, implements the use of Artificial Intelligence (AI) under a framework of security, privacy, and responsibility. Aligned with the Personal Data Processing Law in Colombia and the regulations of the countries where it operates, wolkvox ensures that its AI solutions respect user privacy and data protection.

wolkvox's main generative AI provider is OpenAI's ChatGPT, whose APIs comply with standards such as GDPR and have clear policies that prohibit data storage for model training, except to detect misuse or abuse. Furthermore, wolkvox provides specific recommendations to its customers for configuring prompts and interactions, ensuring that information privacy is not compromised.

Features

Regulatory Compliance and Data Protection

• Alignment with Personal Data Law: wolkvox complies with Law 1581 of 2012 in Colombia and applicable regulations in other countries, ensuring that the use of AI respects the rights of data subjects.
• Responsible Prompt Configuration: Customers are guided to ensure that AI interactions avoid capturing personal information without consent. If the business rule requires it, explicit user acceptance for data processing must be obtained.
• OpenAI Policies: OpenAI's APIs, used by wolkvox, do not store or use data for model training, except to prevent abuse. More details at:
  • OpenAI Trust Center.
  • OpenAI Data Usage Policies.

Privacy Practices in AI Use

• Avoidance of Sensitive Data: wolkvox promotes that product demonstrations and configurations minimize the capture of personal information.
• Informed Consent: If personal data processing is necessary, it must be guaranteed that the user (data subject) authorizes its use and processing.
• Transparency and Control: Customers have visibility over how data is processed and can configure the tools to comply with their own privacy policies.