Description

wolkvox implements a Role-Based Access Control (RBAC) model, following the principle of least privilege. This ensures that each user only has the necessary permissions to perform their functions, reducing the risk of unauthorized access or misuse of systems.

wolkvox solutions allow customers to configure and assign roles and profiles based on the specific responsibilities of each user. Through the wolkvox Manager platform, super administrators can manage user accounts, enable or disable access, and verify the status of each configured user.

Features

Principle of Least Privilege

• Restricted Access: Each user receives only the essential permissions to fulfill their tasks, minimizing exposure to security risks.
• Role Assignment: Customers can define custom roles (e.g., agent, supervisor, administrator) and assign permissions according to operational needs.

User Management in wolkvox Manager

• Account Enabling/Disabling: Super administrators have full control to activate or deactivate user accounts as needed.
• Status Monitoring: The active/inactive status of each user can be verified, ensuring that only authorized personnel have access to the systems.
• Permission Auditing: Customers can review and adjust assigned permissions, ensuring they are aligned with internal security policies.

Recommendations for Customers

• Internal Risk Management: Wolkvox recommends that each customer performs a risk assessment to determine the necessary scope and privileges for each user, based on the contracted products and services.
• Segregation of Duties: The separation of critical roles (e.g., administration, supervision, operation) is encouraged to prevent conflicts of interest or improper access.