Description

Wolkvox implements a robust backup strategy to ensure operational continuity and data protection against incidents such as ransomware, infrastructure failures, or human errors. Backups are performed daily, stored across multiple regions and geographic zones within Google Cloud Platform (GCP). This approach guarantees a Recovery Time Objective (RTO) of up to 1 hour and a Recovery Point Objective (RPO) of 24 hours or less. Additionally, data is encrypted and protected with strict access controls, and backups are periodically validated through restoration tests to ensure their effectiveness.

Features

Backup Frequency and Location

• Automated Daily Backups: All customer configurations and critical data are backed up daily without manual intervention.
• Distributed Storage: Backups are replicated across different GCP regions and zones, minimizing the risk of data loss due to localized failures.
• Encryption and Controlled Access: Backups are stored encrypted (AES-256) and are only accessible to authorized personnel, ensuring confidentiality and integrity.

Recovery and Transfer Options

• Guaranteed RTO and RPO: In the event of an incident, operations can be restored within 1 hour (RTO), with a maximum data loss of 24 hours (RPO).
• Flexible Transfer: Customers can request data transfer to other environments or clouds via RSYNC processes, facilitating portability.
• PaaS Backup: Wolkvox maintains duplicate information in the Platform as a Service (PaaS) provider, adding an extra layer of redundancy.

Validation and Effectiveness Testing

• Restoration Labs: Every 6 months, random restoration tests of critical components are conducted to verify that backups are functional and complete.
• Standards-Based Protocols: Backup strategies follow recognized guidelines, such as ISO 27001 and NIST, ensuring processes comply with industry best practices.
• Transparency for Customers: Customers can audit backup and recovery processes and receive reports on the status of their backups.