Description

wolkvox, as a Contact Center SaaS platform, is designed to ensure operational continuity during interactions with end-customers. Due to the critical nature of these operations, implementing automatic session expiration is not feasible, as it could affect performance and user experience.

However, to ensure information protection, wolkvox implements compensatory controls that limit and supervise access to services, reducing security risks without compromising operability.

Features

Compensatory Controls for Security

• Robust Authentication: Mechanisms such as MFA (multi-factor authentication) and temporary access tokens are used to validate user identity and restrict unauthorized access.
• IP Restriction and Whitelisting: Access is only allowed from authorized IP addresses, limiting exposure to potential intruders.
• Continuous Monitoring: Active sessions are supervised in real-time to detect suspicious behavior or unauthorized access.
• Role and Permission Management: Minimum necessary permissions are assigned to each user, following the principle of least privilege, to reduce the risk of information misuse.