Need

Learn how to access the wolkvox Agent (AgentBox) in a simple way and identify and resolve common access problems.

Requirements

1. Supported browser :
   • Use Google Chrome or Mozilla Firefox in its latest version.
2. Access data :
   • System URL: ( https://agentbox.wolkvox.com/ ).
   • Name of operation or module.
   • Username and password provided by the administrator.
3. Internet connection :
   • Verify that the IP address is enabled for access.

Solution

1. Access to the website

• Open your preferred web browser.
• In the address bar, type the URL: https://agentbox.wolkvox.com/ and press Enter.

2. Login form

• When you enter the URL, the login form will be displayed on the right side of the interface.

3. Enter the name of the operation or module

• Enter the name of your operation or module in the corresponding field.
• Important note :
  • If the operation name is misspelled, a message will appear indicating that the operation does not exist.
  • If the page does not load or displays an error, verify that the IP address is enabled by contacting your administrator.
• Click the “Continue” button to move forward or “Back” to change the name of the operation.

4. Entering username and password

• Enter your user ID number in the Username field .
• Enter your password in the field provided.
• Important note :
  • If you do not have this information, please contact your administrator.
  • If you enter an incorrect password five (5) times in a row, your access will be blocked for three (3) minutes. This blocking is device-specific and does not affect your IP address.
• Click “Continue” to log in.

Troubleshooting common problems

• Connection error : Please check that your IP address is enabled.
• Incorrect operation name : Check with your administrator to obtain the correct information.
• Password lock : Wait three minutes before trying again, or validate your access credentials with your supervisor.