Description

wolkvox is committed to offering high standards of availability and response for its solutions, guaranteeing an availability level equal to or greater than 99.9% in 7x24 mode (24 hours a day, 7 days a week). Additionally, incident management is carried out in accordance with the compliance objectives of the Service Level Agreements (SLAs), with 88% resolution within the established timeframes.

These agreements ensure that customers receive a reliable, continuous service with timely support, minimizing interruptions and optimizing the user experience.
 

Features

Service Availability

• 99.9% Monthly Availability: wolkvox guarantees that its solutions are operational and accessible for at least 99.9% of the time in every calendar month.
• 7x24 Mode: Services are available 24 hours a day, every day of the year, without unannounced scheduled interruptions.

Incident Management

• 88% Compliance Target: wolkvox resolves 88% of reported incidents within the timeframes defined in the SLAs, ensuring an agile and effective response.
• Incident Prioritization: Incidents are classified according to their impact and urgency, allocating resources to ensure a timely resolution.