Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
CO Spanish (Colombia)
  • Home
  • Cibersecurity and Compliance

Are Documented Hardening Controls Aligned with Security Best Practices Applied in Wolkvox Solutions?

Written by Jhon Bairon Figueroa

Updated at November 6th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • wvx Digital Interaction
  • wvx Voice Interaction
  • wvx Conversational AI
  • wvx Control Interactions
  • wvx CRM
  • wvx Agent
  • wvx Studio
  • Cibersecurity and Compliance
  • Release
    wolkvox Manager release wolkvox Agent release wolkvox CRM release
+ More

Table of Contents

Description Features

Description

Wolkvox implements hardening controls across all components of its infrastructure, following documented guidelines and industry-recognized security best practices. These controls are designed to minimize attack surfaces, eliminate unnecessary configurations, and ensure that systems operate securely and efficiently. Hardening is applied to servers, networks, applications, and databases, ensuring that solutions comply with standards such as ISO/IEC 27001, NIST, and CIS Benchmarks.

As part of the Information Security Management System (ISMS), Wolkvox conducts periodic audits to validate the effectiveness of these controls and maintain infrastructure protection against threats.

 

Features

Controles de Hardening Implementados

  • Encryption in Transit and at Rest: Use of protocols such as TLS 1.2/1.3 for secure communications and AES-256 encryption for stored data.
  • Multi-Factor Authentication (MFA): Required for critical access, adding an extra layer of security.
  • Firewalls and Whitelisting: Configuration of perimeter firewalls, IPTABLES rules, and access whitelists to restrict unauthorized traffic.
  • User and Password Management: Strict policies for password creation, rotation, and complexity, along with the deactivation of inactive accounts.
  • Secure Protocols and Certificates: Implementation of HTTPS with valid and updated SSL/TLS certificates, avoiding obsolete or vulnerable protocols.

 

Audits and Monitoring

  • Periodic Evaluations: Security audits are conducted on the base infrastructure to identify and correct potential weaknesses or deviations from hardening standards.
  • Continuous Updates: Controls are regularly reviewed and adjusted to adapt to new threats or changes in best practices (e.g., CIS Benchmarks).
  • Detailed Documentation: All hardening procedures are documented, including configurations, responsible parties, and application dates, to ensure traceability and compliance.

 

 

security practices security controls

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Is the Correct Time Synchronization of Servers with Google’s Atomic Clock Audited Periodically?
  • Are Security Criteria Applied from the Design Stages of Wolkvox-Developed Software?
  • Qué procesos están certificados PCI y qué consideraciones se deben tener en cuenta

2025 Wolkvox

Information security policy | Privacy Policy

Expand