Description

wolkvox has implemented a Business Continuity Plan (BCP), duly documented and endorsed by senior management, to ensure operational resilience in the face of potential disruptions. This plan is designed to minimize the impact on services and ensure continuous customer satisfaction, even in adverse situations.

The BCP is subjected to semi-annual tests and an annual review, evaluating incident response, service recovery, and the competence of the management team. Furthermore, wolkvox is certified under the ISO/IEC 27001 standard, which validates the plan's effectiveness and its alignment with international standards for security and continuity.

Features

Business Continuity Plan (BCP) Structure

• Comprehensive Documentation: The BCP includes risk analysis, continuity strategies, roles and responsibilities, as well as mitigation plans for different scenarios.
• Confidentiality: All information related to the BCP is confidential, ensuring that only authorized personnel have access to the details.

Recovery Objectives

• Recovery Time Objective (RTO): 1 hour to restore critical services after an interruption.
• Recovery Point Objective (RPO): 24 hours, ensuring that data is recovered with minimal loss.

Testing and Review

• Semi-annual Tests: Incidents are simulated to evaluate the effectiveness of the plan and the team's response capability.
• Annual Review: The plan is updated to incorporate lessons learned, infrastructure changes, or new risks.

Risk Management and Monitoring

• Periodic Risk Identification: wolkvox analyzes potential events that could affect its operations, from technical failures to natural disasters.
• Constant Monitoring: The infrastructure is supervised in real-time to detect and respond quickly to any threat.