Symptom / Need

Customize and expand the information in a campaign database by adding additional fields to suit the specific needs of the operation.

Context / Scenarios

• You need to include additional information in your campaigns, such as specific customer data or additional references.
• You want to organize information so that agents have access to relevant details when managing campaigns.
• You are setting up a custom database to improve analysis and decision making.

Answer (Solution/Recommendation)

1. Access the additional columns section:
   • Go to the “Additional Columns” tab within the campaign settings.
2. Add custom titles:
   • In this section, you can add up to 12 additional fields .
   • Type a title for each field based on the information you want to include (e.g. “Customer Reference,” “Promo Code,” etc.).
3. Save changes:
   • Once you have configured the fields, be sure to save the settings so that they are reflected in the campaign database.

Additional note

• Additional fields are optional, but can be essential to customize your campaign information.
• Remember that the format and data must be consistent to avoid errors when loading or querying the database.