wolkvox Knowledge Base

Error starting WhatsApp Business Mobile Linking

Published March 5th, 2026 by Sandra Ocaña

Symptom or Need When attempting to register or link a phone number from Meta Business Suite (or Business Manager), the system displays the error: "Failed to register the number; invalid account linking. It could be due to a non-approved or pending WhatsApp Business Account." This prevents the activation of the WhatsApp connector for chat operations.

Configuration of Prefixes, Call Signs and Outbound Routes

Published March 20th, 2026 by Sandra Ocaña

Symptom or Need The client needs to configure a prefix/code to ensure successful outbound call management. There is a need to standardize dialing so the system can recognize destinations and correctly route calls to the telephone provider. Context / Scenarios The configuration of prefixes and area codes ensures the correct management, standardizatio

What information and validations do I need to have ready to configure my outbound prefixes and routes?

Published March 20th, 2026 by Sandra Ocaña

Symptom / Need You need to ensure that outgoing calls from your operation connect correctly, standardize phone numbers for bulk mailings (WhatsApp/SMS), or normalize the dialing of your databases so that the system recognizes international or local destinations. Context / Scenarios This configuration is necessary when: Start operation: To establis

How to correctly configure variables and templates in WhatsApp campaigns?

Published March 9th, 2026 by Sandra Ocaña

Symptom or Need You may experience difficulties when launching mass WhatsApp campaigns due to inconsistencies in the configuration or synchronization of templates between Meta Business and the Wolkvox campaign system. The most common issues that may arise are : The template approved in Meta does not appear available in the Wolkvox platform. The syst

How to consult the Audit Log in wolkvox Manager?

Published March 5th, 2026 by Sandra Ocaña

Symptom or Need The user or administrator needs to track, verify, analyze, or audit actions performed within the wolkvox Manager platform (such as configuration changes, user creation, campaign modifications, skill management, or license movements, among other key administrative actions), identifying which user executed each action, at what time, an

Problems with incoming calls (Wolkvox Trunk or Client)

Published March 10th, 2026 by Sandra Ocaña

Symptom or Need The client reports difficulties receiving calls in their operation, which manifest themselves through the following scenarios: Connection failure: Calls dialed to the DID either fail to connect or return an immediate error tone. Flow interruption: The end customer is unable to interact with the IVR or is not transferred to agents. Ma

What to check if you have outbound call issues?

Published March 5th, 2026 by Sandra Ocaña

Symptom or Need You are experiencing difficulties making outbound calls in your operation, evidenced by the following situations: Calls do not connect or generate an error tone immediately. There is a massive drop in call management in one or more agent groups. These failures directly affect productivity and service continuity. Context / Scenarios T

Poor audio quality: Choppy, silent, or robotic calls

Published March 13th, 2026 by Sandra Ocaña

Symptom / Need The client reports that the agents showed a degradation in voice quality during the interaction, exhibiting the following behaviors:• Choppy calls: Intermittent interruptions in the audio during the conversation.• Robotic audio: Voice with distortion, metallic effect or with perceptible delay.• Silent calls: Total loss of audio in one

What should I check if I'm having problems with incoming calls?

Published March 10th, 2026 by Sandra Ocaña

Symptom or Need If you are experiencing difficulties receiving calls on your account, this usually manifests itself in the following ways: Connection failure: Calls to your numbers (DIDs) do not connect, give a busy tone, or result in an immediate network error. Interruption in flow: The customer dials, but the call does not enter the IVR, it is dro

Campaign records appearing as Busy / Failed / Congestion

Published March 5th, 2026 by Sandra Ocaña

Symptom or Need It is identified that the majority (or 100%) of records in an outbound dialing campaign fail to establish effective contact, showing the following indicators: Dominant Call Statuses: Busy, Failed, or Congestion. Penetration: Very low or zero (0%). Behavior: High volume of dialing attempts without generating effective contacts. Contex

Outbound Call Issues (wolkvox or Client Trunk)

Published March 5th, 2026 by Sandra Ocaña

Symptom or Need The client reports downtime or failures in outbound calls from their operation. This can be evidenced by: Calls failing to connect. Immediate errors when attempting to dial. Massive drops in call handling across one or more servers. Context / Scenarios There are two main scenarios: wolkvox Telephony: The operation uses the minutes an