Symptom / Need

Users want to know which browsers and under what conditions they can use Wolkvox web applications, especially wolkvox Agent Web (Agentbox-Web).

Context / Scenarios

Wolkvox offers the wolkvox Agent Web application (Agentbox-Web) as an alternative agent connection, with the same features as wolkvox Agent Desktop (Agentbox-Desktop). To ensure an optimal experience, the following conditions must be observed:

Answer (Solution / Recommendation)

1. Our web applications (wolkvox Agent (Agentbox) and wolkvox Manager) are compatible with the following versions and browsers:
   • Google Chrome: Versions 135 to 137
   • Microsoft Edge: Versions 135 to 137
   • Mozilla Firefox: Versions 135 to 138
   • For different versions and/or browsers, wolkvox does not guarantee the correct functioning of the applications, which is why it will not provide support for any incidents that may arise.
2. Device Permissions:
   • It is necessary to enable permissions for the use of the microphone and webcam.
3. Internet Connection:
   • It is recommended to connect the workstation using an Ethernet cable.
   • The use of wireless connection (WiFi) is not recommended to avoid latency or interruptions.
4. Recommended equipment:
   • For better call playback and recording quality, we suggest using professional call center headsets with a USB connection.
5. Screen resolution:
   • A minimum screen size of 1366×768 is recommended for proper viewing.
   • The app is responsive and adjusts its content to the user's screen. If a section doesn't fit within the container, a side scroll bar will be enabled.
6. Access restriction:
   • Only users with an enabled IP address will be able to access modules and operations.
   • In case of any issues, it is recommended to check access with the Wolkvox support team.