What Should Be Verified Before Reporting an Incident?

Before escalating or reporting incidents, the client must verify that they have the latest version of their wolkvox applications.

Which Services Does This Validation Apply To?

This applies to Contact Center services, including wolkvox Manager and wolkvox Agent, as well as wolkvox CRM and related services.

Where Can the Latest Version Be Validated?

The latest version can be verified at designated contact points, such as the help desk, the website, and email communications.

Where Can the Validation of Current Versions by Workstation Be Consulted?

The validation of the current versions for each workstation can be consulted at these links:

wolkvox Manager for desktop: [Click here].

wolkvox Agent for desktop: [Click here].