Introduction

wolkvox offers the wolkvox Agent Web application (formerly called AgentBox) as a connection alternative for agents, with the same functionalities as wolkvox Agent Desktop (AgentBox-Escritorio).

Similarly, the wolkvox Manager Web application is available, a version accessible from the browser that allows administrators to manage the operation without needing local installation.

Although wolkvox Agent Web and wolkvox Agent Desktop offer the same functionalities, the same is not true for wolkvox Manager.

There are certain functionalities that are only implemented in wolkvox Manager Desktop and are not yet available in the web version, due to technical and infrastructure requirements.

For this reason, administrators are recommended to use the desktop version when it is necessary to access advanced functions or specific modules.

Technical Recommendations and Requirements

Browser Compatibility

The wolkvox web applications (wolkvox Agent and wolkvox Manager) are compatible with the following browser versions:

Note: For browser versions outside this range or browsers other than those mentioned, wolkvox does not guarantee the correct functioning of the applications and, therefore, will not provide technical support for related incidents.

Device Permissions

For the correct functioning of voice, video, and chat functions, it is necessary to enable browser permissions for the use of:

• Microphone.    
• Webcam.    

Internet Connection

• It is recommended to connect the workstation via Ethernet cable to ensure a stable connection and low latency.    
• The use of WiFi is not recommended, as it may cause delays or interruptions during active calls or sessions.    

Recommended Equipment

To guarantee optimal quality for call playback and recording:

• Use professional call center headsets with a USB connection.    
• Avoid using Bluetooth or built-in computer devices, as they may generate interference or loss of quality in voice transmission.    

Screen Resolution

• A minimum resolution of 1366 × 768 pixels is recommended for a complete visualization of the interface.    
• If any section exceeds the visible area, a side scroll bar will automatically be enabled.    

Access Restriction

• Only users whose IP addresses are enabled will be able to access the wolkvox modules and operations.    
• In case of being unable to access, it is recommended to verify the IP enablement with the wolkvox support team.