What does the 'Internet problems' message at the bottom of the wolkvox Agentbox Web or Desktop refer to?
Written by Jhon Bairon Figueroa
Updated at March 4th, 2025
Symptom / Need
When trying to access Wolkvox Agentbox (Web or Desktop), the message "Internet problems" appears at the bottom of the screen.
Context / Scenarios
This message may be caused by different factors related to the connection or authentication in the system.
Answer (Solution/Recommendation)
Possible causes and solutions are:
- Technical failure on Wolkvox server
- Before any action, Wolkvox checks if there is a massive failure on its servers.
- Public IP blocked by Wolkvox
- The public IP you are connecting from may have restrictions.
- Please check with Wolkvox if your IP is registered in both the Operation and the corresponding Server.
- Blocking Wolkvox's public IP on your network
- Check with your IT team if your network is blocking Wolkvox's public IP, preventing the connection.
- Problem with password
- If the problem persists, try changing your password.
- Some passwords with special characters may not be recognized by the system.
If after these validations the problem persists, Wolkvox will perform an internal review to identify the origin of the failure.