What does the 'Not associated with a Skill' message at the bottom of the wolkvox Agentbox refer to?
Written by Jhon Bairon Figueroa
Updated at March 4th, 2025
Symptom / Need
The agent tries to log into Wolkvox Agentbox (Web or Desktop) and receives the message: "Not associated with a Skill" .
Context / Scenarios
This message may appear when the agent does not have a Skill assigned within the platform, which prevents access and operation.
Answer (Solution/Recommendation)
To resolve this situation, the Supervisor or Coordinator must:
- Verify that the agent ID exists on the platform.
- Assign the agent to a Skill within the Operation.
- Confirm that the agent is associated with the correct Skill to operate according to their role.
If after performing these validations the problem persists, the case should be escalated to Wolkvox for an internal review and detection of the possible failure.