Symptom / Need

When trying to log into Wolkvox Agentbox, the message "Invalid User" appears at the bottom of the screen.

Context / Scenarios

This message may appear when there are problems with the user's access to the platform, either due to incorrect credentials, user status, or technical issues.

Answer (Solution/Recommendation)

If you see the message "Invalid User", follow these steps:

1. Verify credentials: Make sure the username and password are correct and that the user exists on the platform.
2. Confirm that the user is not disabled: A disabled user will not be able to log in.
3. Rule out general issues: If multiple users are experiencing the same error, it could be a massive failure in Wolkvox's infrastructure.

If after these steps the problem persists, contact Wolkvox for an internal escalation and review of the possible reason for the failure.