Introduction

The "12. Interactions Sent by Agent" report allows you to consult the emails that were sent by agents from the operation. This report is useful for tracking outgoing email management, reviewing who sent each interaction, to which recipient it was addressed, what the subject was, the content of the message, and, when applicable, the typification associated with the result of the management.

Report Information

Below are the details of the fields that make up this report and what each one means:

• CONN_ID: Unique identifier of the sent interaction. Allows tracking the specific email record within the system.
• AGENT_ID: Extension number of the agent within the wolkvox system who sent the interaction.
• AGENT_NAME: Name of the agent who sent the interaction.
• CHANNEL: Channel through which the interaction was sent. This report displays the value:
  • Email: Indicates that the interaction corresponds to an email.
• FROM: Address or sender from which the interaction was sent.
• TO: Recipient of the email sent by the agent.
• SUBJECT: Subject of the email message.
• BODY: Body or content of the sent email.
• DATE: Date and time when the interaction was sent.
• COD_ACT: Activity code used to typify the result of the interaction, when the management was coded.
• DESCRIPTION_COD_ACT: Description of the activity code used to typify the result of the interaction.