What Is the "8. CDR TTS" Report in Diagram Reports in wolkvox Manager?
Table of Contents
Introduction
The "8. CDR TTS" report is an essential auditing tool within wolkvox Manager for monitoring the use of the Text-to-Speech (TTS) component implemented in wolkvox Studio flows.
Report information
- Go to the "Reports" section.
- Define the date range.
- Open the "Diagram Reports" tab.
- Select the report "8. CDR TTS".
- Click "Generate Report" to load the table with records from the selected range.
- This report includes (among others) the following key columns:
- TTS_TEXT: Voice template used for text-to-speech conversion.
- RECOGNIZED_TEXT: Final text that was converted to speech.
- CREDITS: Credits consumed by the use of the TTS component.
- DATE: Exact date and time when the conversion was executed.
- RP_ID: Identifier of the routing point where TTS was used within wolkvox Studio (useful for locating the responsible flow).
- CHARACTERS: Number of characters processed in the conversion (helps you understand the volume of text sent to TTS).
- CONN_ID: Identifier of the call associated with the TTS event.

Important Note: TTS reports information associated with interactions where TTS was used is deleted after 2 months.