What report allows me to know the use of the text-to-speech (TTS) service?
Written by Jhon Bairon Figueroa
Updated at February 26th, 2025
Table of Contents
Symptom / Need
You need to analyze the use of text-to-speech (TTS) service in your interactions, including the voice template used, the text converted, the number of characters processed, and the date of use.
Context / Scenarios
The Text to Speech (TTS) service allows you to convert text messages into audio for automated service in IVR or other interaction flows. Knowing the details of its use helps you evaluate its effectiveness, optimize voice messages and manage the consumption of this resource in the operation.
Answer (Solution/Recommendation)
The "8. CDR TTS" report is located in the "Diagram Reports" tab, within the "Reports" section of wolkvox Manager in the left side menu. This report provides a detailed record of the use of the TTS service, including the voice used, the text converted and the number of characters processed.
Columns in this report include:
- TTS_TEXT: Voice template used for text-to-speech conversion.
- RECOGNIZED_TEXT: Text that was converted to speech.
- CHARACTERS: Number of characters processed in the conversion.
- DATE: Date and time the conversion was performed.
- RP_ID: Identifier of the routing point where the TTS service was used in wolkvox Studio.