Symptom / Need

You need to analyze the use of text-to-speech (TTS) services in your interactions, including the voice template used, the text converted, the number of characters processed, and the date of use.

Context / Scenarios

Text-to-Speech (TTS) allows you to convert text messages into audio for automated support in IVRs or other interaction flows. Understanding its usage details helps you evaluate its effectiveness, optimize voice messages, and manage TTS usage in your operations.

Answer (Solution / Recommendation)

The "8. CDR TTS" report is located in the "Diagram Reports" tab of the "Reports" section of wolkvox Manager in the left-hand side menu. This report provides a detailed log of TTS service usage, including voice used, converted text, and the number of characters processed.

Columns in this report include:

• TTS_TEXT: Voice template used for text-to-speech conversion.
• RECOGNIZED_TEXT: Text that was converted to speech.
• CREDITS: Credits consumed by using the TTS (Text-to-Speech) component
• DATE: Date and time the conversion was performed.
• RP_ID: Identifier of the routing point where the TTS service was used in wolkvox Studio.
• CHARACTERS: Number of characters processed in the conversion.
• CONN_ID: Caller ID number.