Introduction

Install the desktop version of Wolkvox Manager on my Windows PC to access all contact center features natively and in an optimized way.

The desktop version of Wolkvox Manager is designed to provide a more stable and straightforward user experience, and is available exclusively for the Windows operating system (versions 8.1, 10 or 11) with 64-bit architecture.

The process requires obtaining a temporary authorization code (the Support ID) from the web version of the platform before you can download the installer.

This procedure is necessary for:

• Install the application for the first time on a new device.
• Ensure that access to the download is authorized by a registered user of the operation.

Download and installation process

The installation is divided into two phases: obtaining the authorization code (ID Support) and downloading/running the installer.

Phase 1: Obtaining the Authorization Code (Support ID)

1. Access Wolkvox Manager Web: Log in to the web version of the Wolkvox Manager application ( https://partner.wolkvox.com/descargas?archivo=wolkvox-Manager.zip ).
   1. Generate the Code: In the upper right corner of the interface, click on the "Support" button (usually a help or question icon).
2. Complete the Form: Fill out the form that appears with the required information (Operation, User, Name, Phone, Email, etc.) and select a "Report Reason". You must specify a number of affected agents even though it does not apply to this case.

Get your Support ID: Click "Generate ID". A window will appear with the generated code (Support ID). Copy this code.

Phase 2: Download and Installation of the Application

1. Access the Installer: Go to the download URL: [ Click here ].
   1. Enter the Support ID: In the download form, enter your operation's Tax ID and the Support ID you copied in the previous step.
   2. Download the file: Click on "Sign In".
2. The compressed file ( wolkvox-Manager.zip ) will begin downloading automatically.

Extract and Run the Installer:

1. Go to your downloads folder (or wherever the ZIP file was saved) and extract the file it contains.
2. Run the extracted installation file (wolkvox-Manager). Windows will ask if you want to allow the application to make changes to your device; you must answer yes.

1. Installation Process:
   1. The installer welcome window will appear. Select the installer language ("Select the setup language").
      • Note: This language only applies to the installer; the language of the Wolkvox Manager application is configured after logging in.
   2. Follow the instructions in each window by clicking "Next". It is recommended to leave the default destination folder ('C:\ipdialbox').
   3. Finish: Leave the box to create a desktop shortcut checked. Once the installation is complete, close the window. The shortcut to launch Wolkvox Manager will appear on your desktop.