New MCP Component in wolkvox Studio

wolkvox Manager incorporates a new capability in wolkvox Studio: the MCP Client component, a native tool that allows connecting operation flows with external services using the standard MCP protocol.

From the Integrations configuration in wolkvox Manager, it is now possible to create an MCP connection, define the external service endpoint, authenticate the account via OAuth, query the available tools from the server, and save its configuration to make it ready for use within Studio. The images show this complete process: creating a new connection, connecting with external services like Notion, validating the authentication status, listing available tools, and finally saving the configuration.

Once the connection is created, the flow designer can use the new MCP component directly within wolkvox Studio. The component appears as part of the available elements for flow design and allows selecting the configured MCP connection, sending a base instruction with flow variables, and receiving a response that is automatically stored in a result variable for later use in the conversation or process logic.

This turns the MCP component into a smart bridge between wolkvox Studio and external platforms such as CRM, calendars, ERPs, or other compatible services, without the need to develop custom integrations from scratch. Thanks to this capability, flows can execute actions such as information queries, record creation, data updates, or real-time scheduling, keeping the process logic within the Studio environment.

Additionally, this functionality is designed for cross-cutting use in different platform scenarios, so it can be leveraged in IVR, chatbots, digital interactions, and agent scripting, enabling more robust, agile, and connected automations with the client's technological ecosystem.

Benefits

• Allows connecting wolkvox Studio with external services using a modern and flexible integration standard.
• Reduces the need for custom development by importing and consuming MCP server capabilities more agilely.
• Facilitates low-code integrations to accelerate configuration, testing, and deployment times.
• Makes it possible to execute actions in external systems, such as queries or scheduling, directly from the conversational flow.
• Expands the customer's self-service capabilities in processes such as confirmation, cancellation, or real-time appointment creation.
• Can be used natively in IVR, chatbots, digital interactions, and agent scripting.
• Improves the scalability of automations by centralizing flow logic in wolkvox Studio.
• Allows leveraging flow variables to map inputs and process responses in a structured manner.

See the full documentation by [clicking here].

New Traceability of Attachments Sent from Data Monitor in wolkvox Manager

In wolkvox Manager, administrative users can now review in greater detail the attachments sent by agents from operation emails directly from Data Monitor, in the Interactions section.

With this new feature, the email interaction table not only displays general sending data but also the number of attachments associated with each email. This allows for quick identification of which interactions included documents sent to the customer.

Additionally, when accessing the history or details of the interaction, the attachments sent in that email are now visibly displayed, allowing for their review and download from the administrative view. This way, wolkvox Manager users can audit the interactions performed by the operation more accurately and validate the documents shared in each management.

Benefits

• Allows identifying from the interaction table which emails include attachments.
• Facilitates administrative monitoring of emails sent by agents.
• Improves traceability of documents shared during management.
• Allows reviewing and downloading attachments directly from the interaction history.
• Provides more context for tracking, control, and auditing of the operation.
• Reduces the need for manual validations of files sent in each email.

New Outbound Surveys and Management of Existing Surveys in wolkvox Manager

In wolkvox Manager, the creation of outbound surveys is now enabled, expanding the possibilities for measuring customer experience within the operation. Previously, surveys could only be sent when the interaction was initiated by the customer, which limited the evaluation of agent-initiated conversations. With this new feature, it is now also possible to configure surveys for scenarios where the chat was not initiated by the customer, allowing for a more comprehensive diagnosis and measurement of these types of interactions.

Within the survey configuration, the Outbound option is incorporated as a new survey mode. This can be configured as integrated, external, or by routing point, depending on the operation's needs. This way, the survey can adapt to different flow and tracking models, maintaining flexibility in implementation.

Additionally, the new button "Manage Existing Surveys" is incorporated, which allows viewing the list of already created surveys in a single view. From there, the user can review the registered information, identify the survey type, and perform direct actions to edit or delete each configuration using the pencil and trash can buttons.

Along with this, the reliability of the survey configuration interface is also improved. Previously, some user-saved data was not correctly reflected when revisiting the form. Now, any stored adjustments can be reviewed later consistently and edited more securely from wolkvox Manager.

Benefits

• Allows creating surveys for outbound interactions, i.e., chats initiated by the agent.
• Expands the ability to diagnose and track more types of conversations.
• Supports configuration of integrated, external, or routing point surveys.
• Facilitates the management of already created surveys from a centralized view.
• Allows editing or deleting existing surveys more agilely.
• Improves the visibility of saved information in the configuration.
• Provides greater reliability to the process of reviewing and updating surveys.
• Optimizes the administrative management of customer experience within the operation.