Introduction

wolkvox Agent (formerly known as Agentbox) is a desktop and web application designed to run on the Windows operating system. This tool is the operational core for agents and requires a good processor and RAM to properly handle real-time interactions between the local workstation and the wolkvox server.

Among its main functions, wolkvox Agent (formerly known as Agentbox) allows:

• Managing the various agent states.
• Handling omnichannel interaction requests (telephone, chat, email, etc.).
• Properly managing audio and video signals.
• Transmitting the agent's screen in real-time for monitoring purposes (when this service has been contracted).

Additionally, the tool offers the possibility to integrate the Wolkvox CRM, unifying the operation in a single interface. Therefore, the technical requirements described below cover the optimal functioning of local applications, such as wolkvox Agent (formerly known as Agentbox) and wolkvox Manager.

Important Notice on Sizing (IT Area): The technical requirements listed in this document only consider the resource needs of the wolkvox platform. If the agent's workstation must operate other applications simultaneously (internal software, heavy browsers, office applications, etc.), it is the responsibility of the client's IT area to perform the corresponding sizing so that the machine can support the entire workload without affecting performance.

What Are the Requirements for the Basic wolkvox Agent (AgentBox) Solution?

To operate the standard voice, chat, and email functionalities without additional video services, the workstation must meet the following minimum resources:

• Processor: 7th generation Core i3 or higher (or equivalent).
• RAM: Minimum 4 GB.
• Screen Resolution: 1366 x 768 pixels.

What Requirements Change If My Operation Includes the Video Call Service?

Video processing requires a slightly higher memory consumption to maintain smooth image and audio in real-time. The minimum requirements are:

• Processor: 7th generation Core i3 or higher (or equivalent).
• RAM: Minimum 6 GB.
• Screen Resolution: 1366 x 768 pixels.

What Technical Resources Do I Need If I Have Contracted the Screen Recording Service?

Recording and transmitting the screen in real-time for monitoring purposes demands greater processing capacity. For this scenario, the minimum requirements increase to:

• Processor: Core i5 or higher.
• RAM: Minimum 8 GB.
• Screen Resolution: 1366 x 768 pixels.

What Are the Specifications If I Use Video Call and Screen Recording Simultaneously?

This is the most demanding scenario for the workstation, as it must process multiple media streams simultaneously. To ensure the stability of wolkvox Agent (formerly known as Agentbox), the following is required:

• Processor: Core i5 or higher.
• RAM: 16 GB is recommended.
• Screen Resolution: 1366 x 768 pixels.