Symptom / Need

The customer needs to report a bug in Wolkvox to receive support and a quick solution.

Context / Scenarios

When a Wolkvox module is experiencing issues, it is important to provide clear and detailed information to speed up technical support.

Answer (Solution/Recommendation)

When reporting a fault, please provide the following information for more effective assistance:

1. Name of the affected module.
2. Number of positions impacted.
3. Incident details:
   • Attach images that show the fault.
   • Share problematic caller IDs.
   • Please submit the API URL if it is causing issues.
4. Verify that the latest version of Wolkvox Agent is being used.

Important

If the incident has urgent or high priority , please contact the support line immediately for priority attention.

By providing this information, Wolkvox will be able to quickly identify the cause of the problem and provide an efficient solution.