Introduction

The "3. Campaign Phone-to-Phone Result" report, available in the 'Campaigns' tab of the reports section in wolkvox Manager, allows you to check the details of contact attempts made in campaigns, record by record. This report is useful for reviewing the result obtained for each customer or phone number, the date and time of the attempt, the basic contact data, and additional information stored in the supplementary fields of the campaign database.

Before generating this report, it is necessary to select the campaign for which you want to query the information in the field located above the list of reports in the 'Campaigns' tab. Campaigns are displayed by their ID number. You can also select 'All' to obtain a consolidated report of all campaigns.

Report Information

The columns in this report include the following information:

• CAMPAIGN_ID: Identification number of the campaign to which the reported record belongs.
• CUSTOMER_NAME: Name of the customer or contact registered in the campaign database.
• CUSTOMER_LAST_NAME: Last name of the customer or contact registered in the campaign database.
• TYPE_ID: Type of identification of the customer. This field corresponds to the type of document or identifier registered in the campaign database.
• CUSTOMER_ID: Identification number of the customer or contact.
• DATE: Date and time of the reported contact attempt.
• TELEPHONE: Phone number of the customer on which the contact attempt was made.
• RESULT: Machine result of the contact attempt. This column can show dialing values such as:
  • ANSWER: The call was answered.
  • NO-ANSWER: The call was not answered.
  • ANSWER-MACHINE: The call was answered by a machine or answering machine.
  • FAILED: The call failed.
  • ABANDON: The call was abandoned.
  • BUSY: The line was busy.
  • CHANUNAVAIL: No channel was available to make the outgoing call.
• OPT1: Additional informational field associated with the customer or campaign record. Its content depends on the structure loaded in the campaign database.
• OPT2: Additional informational field associated with the customer or campaign record.
• OPT3: Additional informational field associated with the customer or campaign record.
• OPT4: Additional informational field associated with the customer or campaign record.
• OPT5: Additional informational field associated with the customer or campaign record.
• OPT6: Additional informational field associated with the customer or campaign record.
• OPT7: Additional informational field associated with the customer or campaign record.
• OPT8: Additional informational field associated with the customer or campaign record.
• OPT9: Additional informational field associated with the customer or campaign record.
• OPT10: Additional informational field associated with the customer or campaign record.
• OPT11: Additional informational field associated with the customer or campaign record.
• OPT12: Additional informational field associated with the customer or campaign record.
• CONN_ID: Identification number of the conversation or call associated with the contact attempt.

Important Consideration About OPT Fields

The OPT1 to OPT12 fields correspond to additional information from the campaign database. They do not have a single fixed meaning for all operations, as their content depends on how the database of each campaign was built and loaded. For this reason, they can store different types of information useful for the management, tracking, or segmentation of the contact.

Important Consideration About the Report

At the end of the report, a TOTAL row is presented, which consolidates the total number of records included in the report for the selected campaign(s).

This report is especially useful for reviewing the operational details of dialing record by record, identifying the result obtained for each contacted phone number, and validating the information loaded in the campaign database along with the associated contact results.