Symptom / Need

You want to know the differences between Wolkvox Agentbox in its desktop version and the web version, to choose the best option according to your needs.

Context / Scenarios

Wolkvox Agentbox is available in two versions:

1. Desktop : Application installed on the computer.
2. Web : Application accessible from the browser.

Both versions offer the same functionalities, but have differences in technical requirements and configuration.

Answer (Solution/Recommendation)

1. Wolkvox Desktop Agentbox

It is an application that is installed on the computer and requires meeting certain technical requirements for its optimal operation.

Minimum requirements

• Operating system: Windows (8.1 – 11).
• Processor: Intel Core i3 (7th generation or higher) or AMD equivalent.
• RAM:
  • 4 GB minimum.
  • 6 GB for video calls.
  • 8GB for screen recording.
  • 16GB for video calling plus screen recording.
• Connectivity:
  • Wired Internet connection is recommended (avoid Wi-Fi).
  • The output to the Wolkvox platform must be with a static IP, without load balancing on the network.
• Recommended settings:
  • Increase your computer's sleep time to more than 1 hour to avoid disconnections.
  • Exclude Wolkvox from antivirus to avoid blocking or deleting files.
  • Grant write permissions on Local Disk C for automatic updates.
  • Use professional headsets with USB connection for better call quality.
  • Recommended screen resolution: 1366×768 or higher .

2. Wolkvox Agentbox Web

It is the alternative for those who prefer to access from the browser without installing additional software.

Requirements and recommendations

• Browser: Google Chrome or Mozilla Firefox (latest version).
• Permissions: Enable access to microphone and webcam.
• Connection:
  • Ethernet cable connection recommended (avoid Wi-Fi).
  • The IP must be enabled for access.
• Audio Quality: Professional USB headsets are recommended for call centers.
• Display: Optimal resolution 1366×768 or higher .
• Restricted access: Only users with authorized IP can enter.

Conclusion

• Wolkvox Agentbox Desktop is ideal for those who require stability and better performance, especially in video calls and screen recording.
• Wolkvox Agentbox Web is a flexible option for those who prefer to avoid installations and work directly from the browser.

Both options guarantee the same functionality, choose the one that best suits your work environment.