Introduction

wolkvox Agent (formerly known as AgentBox) is available in two versions:

1. Desktop: Application installed on the computer.
2. Web: Application accessible from the browser.

Both versions offer the same functionalities but have differences in technical requirements and configuration.

Differences

1. wolkvox Agent Desktop

This is an application installed on the computer that requires meeting certain technical requirements for optimal performance.

Minimum Requirements

• Operating System: Windows (8.1 – 11).
• Processor: Intel Core i3 (7th generation or higher) or its AMD equivalent.
• RAM Memory:
  • Minimum 4 GB.
  • 6 GB for video calls.
  • 8 GB for screen recording.
  • 16 GB for video calls plus screen recording.
• Connectivity:
  • Wired Internet connection is recommended (avoid Wi-Fi).
  • The connection to the wolkvox platform must be with a static IP, without load balancing on the network.
• Recommended Configurations:
  • Increase the computer's sleep timeout to more than 1 hour to avoid disconnections.
  • Exclude wolkvox from the antivirus to avoid blocking or deletion of files.
  • Grant write permissions on Local Disk C for automatic updates.
  • Use professional USB headsets for better call quality.
  • Recommended screen resolution: 1366×768 or higher.
  • Recommended screen scale: 100%.
  • Recommended screen orientation: Horizontal.

2. wolkvox Agent Web

This is the alternative for those who prefer to access from the browser without installing additional software.

Requirements and Recommendations

• Browser: Google Chrome or Mozilla Firefox (latest version).
• Permissions: Enable access to the microphone and webcam.
• Connection:
  • Ethernet cable connection is recommended (avoid Wi-Fi).
  • The IP must be enabled for access.
• Audio Quality: It is recommended to use professional USB headsets for call centers.
• Screen:
  • Optimal resolution: 1366×768 or higher.
  • Recommended scale: 100%.
  • Recommended orientation: Horizontal.
• Restricted Access: Only users with authorized IP can access.

Conclusion

• wolkvox Agent Desktop is ideal for those who require stability and better performance, especially for video calls and screen recording.
• wolkvox Agent Web is a flexible option for those who prefer to avoid installations and work directly from the browser.

Both options guarantee the same functionality; choose the one that best suits your work environment.