Why do I get the message Please hang up line 1 while on a call on the wolkvox Agentbox?
Written by Jhon Bairon Figueroa
Updated at March 4th, 2025
Symptom / Need
Agent receives “Please hang up line 1” message after ending a call in Wolkvox Agentbox.
Context / Scenarios
This message appears when the hang-up action has not been processed correctly by the server. As a result, the application does not allow the call to be encoded or a new call to be started due to the ACW maximum timeout.
Answer (Solution/Recommendation)
To fix this problem, follow these steps:
- Check available line #1:
- If it was used, make sure the call has ended and been typed correctly.
- Check the available line in use:
- Make sure the active line is properly managed.
If after these steps the problem persists, an internal escalation at Wolkvox will be necessary to identify the cause of the failure.