Introduction

wvx Copilot allows the integration of artificial intelligence to automatically analyze and respond to specific requests or events, following a detailed and customized business logic.

Imagine the following scenarios where you need an intelligent response generated and guided by AI, following a specific process defined by you:

• Your operation receives data from an external system via Webhook (for example, an inventory update alert or the creation of a new customer), and you need the AI not only to generate a dynamic response but also to follow a series of logical steps (validations, CRM queries, calculations) before determining the final action or message.
• During a sales campaign, you want the AI to evaluate the characteristics of a potential customer (such as their purchase history and preferences).

"Copilot - wolkvox Studio - Business Logic" is an advanced functionality that allows you to define and train the behavior of wvx Copilot in a highly structured and customized way. Instead of relying solely on a set of general instructions or documents (as in the 'default' domain), you can make wvx Copilot follow the exact logic of a flow designed by you in wolkvox Studio.

Configuration

How Does Training via a Routing Point Work?

Within the wvx Copilot configuration in wolkvox Manager (path: Configuration > wvx Copilot > Configuration), you will find the option "Copilot - wolkvox Studio - Business Logic."

• If you select "Default," wvx Copilot will use the general training provided in the "Instructions" tab (within Configuration > wvx Copilot > Copilot > Instructions).
• If you select a specific Routing Point: This is where the power of customization lies. You must choose a previously created routing point of the type "CRM + Webhook + Cron + AutoQAi + wvx Copilot." The flow you have designed within this routing point (with its components, conditional logic, variables, etc.) will become the official training and operational logic of wvx Copilot for the use cases where this specific configuration is invoked. In other words, the intelligence and behavior of wvx Copilot will be a direct execution of that flow.