Symptom / Need

As a contact center administrator using wolkvox, you need to configure wvx Copilot Public and then integrate it into your website to offer visitors an automated support tool. This will allow you to improve the user experience by providing fast and accurate responses to their queries, without the need for human intervention.

Context / Scenarios

Imagine your website receives a high volume of frequent inquiries about products, services, or company policies. Without an automated support tool, your visitors may struggle to find the information they need, which can impact their experience and satisfaction. By setting up and integrating wvx Copilot Public, you can offer an efficient and accessible solution to resolve these inquiries immediately.

Answer (Solution / Recommendation)

To get started, follow these steps to access your wvx Copilot Public settings:

1. Access the wolkvox Manager settings menu.
2. Go to the “wvx Copilot” tab.
3. Open the “Copilot” tab.
4. Go to the “wvx Copilot public” tab.
5. Configure basic options:
   1. Enable public: Check the "Active public" box to enable the chatbot.
   2. Show Header Logo: If you want to display a logo at the top of the chatbot, activate the "Show Header Logo" option and then upload a JPG or PNG file with a maximum size of 25MB (100x35px) in the corresponding field.
   3. Chat Start Question: Enter an initial question that will appear when a user opens the chatbot. For example: "Do you want to know more about us?"
   4. Button Color: Customize the background and text colors of the chatbot buttons to match your website design. Enter the corresponding hexadecimal codes.
   5. Copy the embed code:
      1. Scroll down until you find the "Share Widget" section. The HTML code provided includes a <div> and a <script> that must be embedded on each page of your website where you want to display the chatbot.
      2. Copy all the code shown in the text box.
      3. Paste this code wherever you want the chatbot to appear on your website. This can be in the footer, on a fixed side of the screen, or in any other position according to your preferences.
   6. Save Changes: At the bottom of the settings page, click the "SAVE SETTINGS" button to apply your changes.

Test the ChatBot

After embedding the code into your website, test it to make sure it works correctly:

1. Visit your website: Open the page where you embedded the chatbot and check if it appears correctly.
2. Perform an interaction test: Send the chatbot a question to ensure it responds appropriately. The responses will depend on the training performed in the wvx Copilot "default" domain.
3. Analyze interactions: Review conversations generated by the chatbot to identify areas for improvement in training.
4. Update your training: Make sure to keep your wvx Copilot "default" domain updated with relevant PDF documents and answers to ensure accurate responses.