Introduction

Configuring Public wvx Copilot allows you to integrate it into your website to offer visitors an automated assistance tool. This will enable you to enhance the user experience by providing quick and accurate responses to their queries without the need for human intervention.

Imagine your website receives a high volume of frequent queries about products, services, or company policies. Without an automated assistance tool, your visitors might struggle to find the information they need, which can impact their experience and satisfaction. By configuring and integrating Public wvx Copilot, you can offer an efficient and accessible solution to address these queries immediately.

Configuration

To begin, follow these steps to access the Public wvx Copilot configuration:

1. Access the wolkvox Manager configuration menu.
2. Go to the "wvx Copilot" tab.
3. Open the "Copilot" tab.
4. Go to the "Public wvx Copilot" tab.
5. Configure the basic options:
   1. Enable for Public: Check the "Active for Public" box to enable the chatbot.
   2. Show Header Logo: If you want to display a logo at the top of the chatbot, enable the "Show Header Logo" option and then upload a JPG or PNG file with a maximum size of 25MB (100x35px) in the corresponding field.
   3. Initial Chat Question: Write an initial question that will appear when a user opens the chatbot. For example: "Do you want to know about us?"
   4. Button Colors: Customize the background and text colors of the chatbot buttons to match your website design. Enter the corresponding hexadecimal codes.
   5. Copy the Embed Code:
      1. Scroll down to find the "Share Widget" section. The provided HTML code includes a <div> and a <script> that must be embedded on each page of your website where you want the chatbot to appear.
      2. Copy all the code shown in the text box.
      3. Paste this code where you want the chatbot to appear on your website. It can be in the footer, a fixed position on the side of the screen, or any other location according to your preferences.
   6. Save Changes: At the bottom of the configuration page, click the "SAVE CONFIGURATION" button to apply the changes.

Test the ChatBot

After embedding the code on your website, test it to ensure it works correctly:

1. Visit Your Website: Open the page where you embedded the chatbot and verify that it appears correctly.
2. Perform an Interaction Test: Send a question to the chatbot to ensure it responds appropriately. The responses will depend on the training done in the "default" domain of wvx Copilot.
3. Analyze Interactions: Review the conversations generated by the chatbot to identify areas for improvement in the training.
4. Update Training: Ensure that the "default" domain of wvx Copilot is kept updated with relevant PDF documents and responses to guarantee accurate answers.