Symptom / Need
You need to know the messaging capacity through WhatsApp in Wolkvox to manage communication with your clients.

Context / Scenarios
Wolkvox Manager allows you to integrate external services through the Omni Channel section, avoiding the independent management of each channel and improving productivity. Available services include: Email, Web Chat, Facebook Messenger, WhatsApp, Two-Way SMS (in countries where permitted), Telegram, Line, Facebook Page, Instagram and Twitter.

Answer (Solution/Recommendation)
In general, the ability to send messages via WhatsApp on Wolkvox depends on the type of service:

• WhatsApp Mobile: Up to 6,000 messages daily.
• WhatsApp Business API: Up to 100,000 users/day (depending on Meta policies and line category).

Terms of Service for WhatsApp Mobile Connector in Wolkvox:

• It is not part of the official Meta API portfolio.
• It is stable, but could become unavailable at any time.
• Average probability of service blocking.
• Low operating cost.
• Compatible with multiple devices.
• Allows sending files up to 2MB.
• Acceptable response speed.
• Support via email.
• Does not include API for mass mailings.
• It does not have free conversations.
• It does not have Service Level Agreements (SLA).
• A mobile device and a SIM card are required for use.

If you wish to use the Wolkvox Mobile WhatsApp connector, please be sure to review these terms and contact your Customer in charge or assigned implementer for more details.