Symptom / Need

I want to update and sync WhatsApp message templates between Meta Business and Wolkvox to reflect any changes made.

Context / Scenarios

• This process ensures that templates created or modified in Meta Business are automatically synchronized with Wolkvox .
• It is important to keep templates up to date to ensure effective and error-free communication.

Answer (Solution/Recommendation)

Steps to synchronize WhatsApp templates

1. Open Wolkvox Manager :
   • Log in to the Manager from your Wolkvox account.
2. Access WhatsApp settings :
   • Go to the Settings section .
   • Go to the Omnichannel section and select WhatsApp .
3. Select the desired connector :
   • Within WhatsApp , find the connector you need to sync and click Edit .
4. Access template management :
   • At the top right, click on the three dots ( ⋮ ).
   • Select the “Manage Message Templates” option .
5. Synchronize templates :
   • In the new window, scroll to the bottom.
   • Click the “ Sync Templates” button.
6. Confirmation :
   • Once the synchronization is complete, your templates will be updated and ready to use.

Important notes

• Synchronization Frequency : Perform this procedure every time you create or edit templates in Meta Business .
• Common errors : If you don't see updated templates, make sure you are connected to the correct connector and that templates are active in Meta Business .