Symptom / Need

Wolkvox Agent users need to configure the interface language to work in their preferred language, thereby improving their experience and productivity. Language configuration is essential to ensure agents can interact efficiently with the system in a multilingual environment.

Context / Scenarios

Work Environment Personalization: Agents who want to use the software in their native language for greater comfort and efficiency.
Multilingual Implementation: Companies that operate in multiple regions and need their agents to work in different languages.
Regulatory Compliance: Organizations that must comply with specific language requirements depending on the region or country in which they operate.

Answer (Solution / Recommendation)

The language setting in Wolkvox Agent depends on the environment in which the application is running. Below are the steps to configure the language for the web and desktop versions:

Languages available in Wolkvox

Currently for the Manager application , the platform supports the following languages:

• Spanish.
• English.
• Portuguese.
• German.
• French.
• Italian.
• Russian.
• Czech.
• Slovak.
• Arabic (Egypt).

wolkvox Agent (web version)

• Open your web browser settings.
• Navigate to the "Languages" section.
• Make sure the desired language is in the list of favorite languages and is in the first position.
• Wolkvox Agent will use the first language in this list for the interface.

wolkvox Agent (web version)

1. Operating system configuration
   1. Open "Windows Settings".
   2. Go to "Time & Language" and select "Language & Region."
   3. Under "Regional Format", select the desired language.
2. Restart wolkvox Agent
   1. After changing the regional format, close Wolkvox Agent.
   2. Please wait a few moments for all related processes to completely close.
   3. Reopen Wolkvox Agent for the changes to take effect.
3. Add an additional language (optional)
   1. In the same "Language and Region" section, select "Preferred Languages."
   2. Click "Add a language" and select the language you want to add.
   3. Make sure the selected language is supported by Wolkvox Agent so that it is correctly reflected in the interface.

Recommendation: Verify that the selected languages are supported by Wolkvox Agent to ensure proper interface display. Always perform a full restart of the application after changing the language settings to ensure the changes are applied correctly.