How to interpret the indicators of the “Chats” subtab in the “Chats & Interactions” tab of the wolkvox Manager Dashboard
Written by Jhon Bairon Figueroa
Updated at February 25th, 2025
Symptom / Need
I need to understand the meaning and importance of the different indicators displayed in the table on the “Chats” tab in the “Chats & Interactions” section of the wolkvox Manager Dashboard.
Context / Scenarios
The "Chats" tab within "Chats & Interactions" in the wolkvox Manager Dashboard presents a number of key metrics about agent activity in reference to the chats being managed.
Answer (Solution/Recommendation)
In the "Chats" tab you can find the following indicators:
- Active Chats: Shows the number of chats that agents currently have open.
- WhatsApp Chats Closed: Indicates the number of WhatsApp chats that agents have closed.
- Closed Web Chats: Shows the number of web chats integrated with Wolkvox that have been closed by agents.
- Telegram Chats Closed: Reflects the number of Telegram chats that agents have attended and closed.
- Facebook Messenger Chats Closed: Indicates the number of Facebook Messenger chats that agents have closed.
- Instagram Chats Closed: Shows the number of Instagram chats that agents have attended and closed.
- Total Closed Chats: Represents the sum of all chats closed through the different channels.