Symptom / Need

You need to save and review managed chat logs in Data Monitor from the 'Chats' tab by exporting them to HTML format for detailed analysis.

Context / Scenarios

The Chats tab in Data Monitor allows you to monitor chat interactions. You can export these logs and view them in HTML format, compressed into a TAR file, to keep a complete history of conversations.

Answer (Solution/Recommendation)

1. Access wolkvox Manager and go to the 'Data Monitor' section .
2. Select the 'Chats' tab .
3. Set your search criteria, including date range and specific filters, and click 'Search' .
4. Click the 'Export' button located above the results table.
5. A new window will open. Click the 'Export' button again to start the export.
6. A message will appear informing you that wolkvox is generating a copy of the chat files. Click 'OK' to close the message.
7. Wait for the process to finish. You can refresh the export list using the refresh button to see the generated file.
8. Download the 'TAR' compressed file containing all exported chats in HTML format.
9. Unzip the TAR file and open the HTML files in a web browser to review the full content of each chat.

Note: Exports will only be accessible within 24 hours of their generation. After that time, the files are automatically deleted.