Introduction

Catalog-type templates in WhatsApp allow sending product catalogs from a chatbot flow, but the standard template "send multi product message (api cloud)" only allows up to 30 products. There is a need to display more products and take advantage of integration with Meta catalogs.

In wolkvox Studio, within the "Responder Chat" component, the "send catalog template (api cloud)" template has been enabled. This template allows:

• Overcoming the 30-product limit.
• Displaying complete catalogs from Meta's manager.
• Customizing messages with dynamic variables.

The template uses a JSON that must be configured according to the rules established by Meta.

Configuration

Follow these steps to create and configure a catalog template in wolkvox Studio:

1. Drag the "Responder Chat" component onto the workspace.
2. Go to the "Advanced" tab.
3. Select the "send catalog template (api cloud)" template.
4. Click on "Load Template".
5. The template's JSON with the base structure will load.
   • type: Do not modify, it should always be "catalog".
   • name_template: Write the exact name with which the template was created in Meta.
   • language: Use the language code approved by Meta (e.g., es, en, pt_BR).
   • thumbnail_code: Place the product identifier in the Meta catalog. This will define the main image (header image).
   • params: Add dynamic values of the variables here if the template body includes parameters to replace.
6. Click "Save" to apply the changes.