Symptom / Need

Manager agents and users experience connection interruptions due to frequent IP address changes, especially in remote work environments with residential connections that assign dynamic IP addresses.

Context / Scenarios

In remote work environments, it's common for internet providers to assign dynamic IP addresses that change periodically. This can cause service interruptions if the new IP address isn't registered and authorized in the Manager system. Manually managing these IP addresses can be inefficient and consume valuable time, especially if changes occur several times a day.

Answer (Solution / Recommendation)

Corona Token is a security tool that secures the connection of Wolkvox Manager Agents and Users from authorized IP addresses, even when these addresses change dynamically. It operates automatically and transparently for the user, providing operational continuity and strengthening security.

How does Corona Token work?

1. Automatic IP detection: When logging into Wolkvox Agent or Wolkvox Manager, Corona Token automatically identifies the current public IP of the user's device.
2. IP Validation: The tool verifies whether this IP is already registered and authorized in Wolkvox Manager.
3. Managing new IPs:
   1. If the IP matches: The connection is approved immediately, and the user accesses without interruptions.
   2. If the IP is new: Corona Token, through its trust service, sends a request to Wolkvox Manager to replace the old IP with the new detected IP.
4. Registration and activation: Once the new IP is authorized by Wolkvox Manager, it is registered, allowing the agent or user to continue working without noticing the change and without compromising security.

Key Advantages of Corona Token

• Business Continuity: Eliminates connection interruptions caused by changes in dynamic IP addresses.
• Centralized security: Access rules and security policies are still managed from Wolkvox Manager; Corona Token automates the update of only authorized IP addresses.
• Time Savings: Avoids the need for daily manual management of user and agent IP addresses.
• Applicability: Works for both Wolkvox Agent and Wolkvox Manager.