Symptom / Need

You need a solution to store and manage your contact center databases directly on Wolkvox servers. This solution centralizes all information and eliminates the need for external database management tools, while maintaining the security and availability of your data.

Context / Scenarios

In contact center operations, managing large volumes of customer, campaign, and interaction data is crucial. Traditionally, this can involve the use of external databases that require their own administration and maintenance. Wolkvox MySQL offers an alternative that centralizes this information on Wolkvox's own servers, simplifying the infrastructure and ensuring data consistency. This service is designed for users with MySQL language expertise who want to take advantage of Wolkvox's ability to store their databases directly.

Answer (Solution / Recommendation)

Wolkvox MySQL is a service that allows you to store your operations' databases directly on Wolkvox servers. By activating this service, all your information is centralized, eliminating the need to manage databases using external tools and providing more direct and secure access to your data.

Important considerations before activation:

• Knowledge of MySQL: Knowledge of the MySQL language is essential for managing and manipulating databases once the service is activated.
• Irreversibility: Once the Wolkvox MySQL service is activated, it cannot be deactivated. Therefore, it is crucial to carefully evaluate whether this service meets your operational needs before proceeding with activation.
• Audit Log: Service activation is recorded in the Wolkvox Manager "Audit Log" to ensure traceability of changes.
• Availability: This service is only available in the Wolkvox Manager application in its desktop (local) version, not in the web version.

Connection details to the wolkvox MySQL service:

To connect and manage your database once the service is activated, the following parameters are used:

• IP or Connection Host: The IP address for the connection is always 34.138.118.166.
• Connection Port: The standard port for MySQL is 3306.
• Access User: The username will be provided at the time of service activation.
• Access Password: The initial password will also be provided when activating the service. This password can be changed later from the client where you connect to the database (e.g., MySQL Workbench, DBeaver, etc.).
• Database Name: The database name will correspond to the name of your operation in Wolkvox.

Process to activate Wolkvox MySQL:

1. Click the Settings button located in the upper right corner of the interface.
2. Within the settings window, navigate to the Integrations tab.
3. In the integrations section, select the wolkvox MySQL option.
4. Check the Enable wolkvox MySQL box.
5. Provide a username and password to access the database. It's crucial to remember these credentials, as they will be your login credentials.
6. In the "Add IP" section, you must add the IP addresses from which connections to the MySQL database will be allowed. This acts as an additional layer of security. Click "Add IP" to add each authorized IP address.