How to access audio files stored in AWS "Explore S3" in Data Monitor
Written by Jhon Bairon Figueroa
Updated at February 25th, 2025
Table of Contents
Symptom / Need
You need to access call recordings stored in the Amazon AWS cloud from the Data Monitor interface in wolkvox Manager.
Context / Scenarios
wolkvox Manager's integration with AWS S3 allows you to store and access audio files directly from the platform. The "Explore S3" feature makes it easy to locate and download these recordings.
Answer (Solution/Recommendation)
- Enter wolkvox Manager and access the Data Monitor section .
- Perform a call search using the desired filters to obtain relevant results.
- Head to the right side of the Monitor tab and click the Explore S3 button .
- A new window will open showing the audio files stored in AWS S3.
- Browse through the available files to locate the recording you need.
- Click on the audio file to download or play it, depending on your browser settings and permissions.
Note: This feature requires that AWS S3 integration is pre-configured for your operation. Check with your administrator if you do not have access or are experiencing difficulties using this tool.