Symptom / Need
Learn about the frequency and update process of Wolkvox Agentbox to ensure its proper functioning.

Context / Scenarios
Wolkvox Agentbox updates may raise questions about programming and possible issues at the time of installation.

Answer (Solution/Recommendation)
The Wolkvox Agent is updated in a controlled manner and takes 10 days to complete the process, according to the deployment plan:

• Day 1: Extensions ending in 0 are updated.
• Day 2: Extensions ending in 1 are updated.
• Day 3: Extensions ending in 2 are updated.
• And so on until day 10, where the extensions ending in 9 are updated.

The web version of Wolkvox Agent is updated for all extensions on the same day the server is updated.

Reasons why Wolkvox Agent would not be updated:

1. Lack of permissions in the client firewall (indicated in the wolkvox technical requirements document).
2. The Wolkvox Agent executable is blocked by the operating system.
3. The antivirus blocks the wolkvox Agent.exe file or the folder where it is installed.
4. Restrictions on the profile or browsing policies of advisors.

If the problem persists, please contact Wolkvox service desk for a detailed review.