Symptom / Need

Knowledge of the use of WhatsApp channels with an Official connector is required, including details about interactions, the use of templates, and the contact numbers involved.

Context / Scenarios

• Monitoring WhatsApp Official Consumption: Allows you to know the number of interactions generated on this channel and evaluate its impact on billing.
• Template Usage Control: Makes it easy to verify when templates have been used in interactions.
• WhatsApp Interaction Audit: Allows you to analyze the activity recorded in the official connector, ensuring proper channel management.
• Cost optimization: Helps evaluate the use of messages and templates to optimize investment in communication through WhatsApp.

Answer (Solution/Recommendation)

The "10. Official WhatsApp Billing" report, available in the "Interactions and Chats" tab within the "Reports" section of wolkvox Manager (in the left side menu), allows you to obtain detailed information about the use of WhatsApp with the official connector.

This report includes the following key columns:

• CONN_ID: Unique identification number of the chat.
• SESSION_ID: Session identifier with the following format: ClientID.Operation.ConnectorID
• DATE: Date and time of the interaction in year-month-day-hour format.
• CUSTOMER_PHONE: Telephone number of the customer with whom the interaction was made.
• TEMPLATE: Indicates whether or not a WhatsApp connector template was used.
• DESTINY: Displays the destination of the message.