Symptom / Need

The integration API with wolkvox Agent does not work correctly, preventing connection with other web services.

Context / Scenarios

Web Integration allows you to connect wolkvox Manager to different web services. For its correct operation, it is necessary to properly configure the available options:

• Integration Link: URL of the site that will open in the agent application.
• Integration Variables: Call information available for integration.
• Open in default browser: Option to open the link in the default browser instead of the agent application.

Answer (Solution/Recommendation)

1. Check AgentBox API Port Activation
   • This option enables integration with agent APIs.
   • The default integration port is 80 . If you need to change it, please contact the support team.
2. Enable API v2 AgentBox
   • To use version 2 of the APIs, you must first enable the AgentBox API Port option .
   • Without this configuration, the v2 API will not work properly.
3. Save changes
   • Don’t forget to click “Save” to apply the settings.

If the problem persists, please contact the Wolkvox service desk to identify and resolve the cause of the problem.