Symptom / Need

I need a report that allows me to analyze the details of emails sent from campaigns or routing points, including information such as senders, recipients, subject, body and sending date.

Context / Scenarios

• You want to check which emails have been sent from your operation and through which channel (routing point or campaign).
• You want to audit specific emails sent on a specific date.
• You seek to analyze the content of sent emails, including the subject and body, to ensure the quality or consistency of the communication.
• You need a detailed email history to resolve queries or discrepancies with your clients or collaborators.

Answer (Solution/Recommendation)

To get a detailed analysis of the emails sent from your operation, use the "9. Email Detail" report available in the "CDR" tab within the "Reports" section of wolkvox Manager. This report offers specific information about each email sent, with the following key columns:

• CHANNEL: Indicates the type of routing point through which the email was sent, whether from an email-type routing point (example: email-route-xxxxx) or a voice-type routing point (example: voice-route-xxxxx) or if it was sent from a campaign (example: campaign-xxxxx).
• DATE: Displays the exact date the email was sent.
• FROM: Indicates the sender's email.
• TO: Indicates the recipient's email address.
• SUBJECT: Displays the subject of the email.
• BODY: Displays the body of the sent email.