Symptom / Need

You need to analyze how many times the different menu options have been selected within the flows designed in wolkvox Studio and what percentage of use each one has compared to the total number of interactions.

Context / Scenarios

Activity codes in wolkvox can be used as menu options in chat and voice flows. To improve user experience and optimize flows, it is important to know:

• What are the most and least used options.
• What percentage of interactions select each option.
• How to better distribute options in flow design.

Answer (Solution/Recommendation)

The "14. Menu options grouped by code" report is available in the "Diagram Reports" tab, within the "Reports" section of wolkvox Manager in the left side menu. This report groups the menu options (activity codes) and shows the number of times they have been selected, along with their percentage of use in relation to the total number of interactions.

Columns in this report include:

• COD_ACT: Activity code referenced as a menu option.
• DESCRIPTION_COD_ACT: Description of the activity code or menu option.
• COUNT: Number of times the activity code has been selected.
• PERCENT: Percentage of use compared to the total.