Symptom / Need

You need to analyze the frequency of use of the Text to Speech (TTS) service in wolkvox, identify which texts have been converted to speech most frequently and know the number of characters used.

Context / Scenarios

The TTS (Text to Speech) service in wolkvox allows you to convert text into speech to provide automated responses to customers. It is important to know which texts have been used most frequently, how many times they have been played and the volume of characters processed in order to optimize the use of the service and control the associated costs.

Answer (Solution/Recommendation)

The "10. TTS sorted by usage" report is available in the "Diagram Reports" tab, within the "Reports" section of wolkvox Manager in the left side menu. This report provides a detailed breakdown of the usage of the text-to-speech service, allowing you to analyze which messages have been used the most and how many characters have been processed.

Columns in this report include:

• TOTAL: Number of times a text has been converted to speech.
• CHARACTERS: Number of characters in the converted text.
• TTS_TEXT: Text that has been converted to speech.