Symptom or Need

When you try to open the Wolkvox Manager settings, the application gets stuck loading and eventually displays an error message on the screen that reads: " Access violation at address 00EC9CC0 in modulo ConfigurationManager.exe Read of address 0000004do " .

Context / Scenarios

• Affected module: Wolkvox Manager desktop application (specifically when trying to access the Settings section).
• Local Environment (Your Computer): This error usually occurs locally on the user's machine. It can be directly related to the hardware resources available at that time (such as RAM saturation or high memory consumption), local network restrictions that block the connection, or corrupted files in the currently installed version.
• Web Comparison: This is a characteristic error of the desktop version, so it is vital to compare it with the web environment (Web Manager) to isolate the fault.

Answer / Solution

To help you resolve this issue quickly, we invite you to review the following settings on your device:

Initial Validations

1. Check your PC's resources: Verify your computer's resource consumption, especially the RAM/CPU usage level, as a lack of memory can crash the application.
2. Web Alternative: Check if the error also occurs when trying to log in from the "Web Manager".
3. Rule out network blocks: If possible, try connecting to a different internet network on the same device to rule out that your main network is blocking the application's connection.
4. Try another version: If you have the installer for an earlier version of Wolkvox Manager, try installing it to see if you can access it.
5. Reinstallation: Proceed to uninstall and reinstall the Manager tool on the computer where the problem occurs.
6. Configure Exploit Protection exceptions in Windows:

• Go to Windows Security.
• Go to Application and Browser Controls.
• Click on Exploit Protection settings.
• In Program Settings, click Add Program to customize.
• Choose the exact file path.
• Select the executable: C:\ipdialbox\Manager.exe (or the path where the executable resides).
• Within the list of options for this program, apply the following changes:
  In the "Override system settings" option, set the following parameters to Disabled:
  - Mandatory ASLR (Address space design randomness).
  - Ascending ASLR .
  - DEP (Data Execution Prevention).
  Finally, click Apply to save the changes.
• Restart the application to stop Windows from monitoring your memory under these rules.
  These adjustments relax security restrictions only for this process, allowing the application to run in its native memory environment without interference from the operating system.

Escalation

If the error persists after performing these tests and/or validations, please submit a support ticket attaching the results of the latter (for example, whether it worked in the web version, and other initial validations), in addition to the following information:

1. Name of the operation .
2. ID of the affected User(s) .
3. Percentage of affected.
4. Exact screenshot of the error message.

Possible causes

Operating System: Conflicts with Windows 10/11 security layers (DEP/ASLR) .

Local Network: Blocks in the company firewall.

Recommendations

For TI Client: Configure exceptions in the Firewall for wolkvox IPs and disable SIP ALG / SIP HELPER.

For the Supervisor: Escalate to the service desk if the error persists after the validations and/or actions performed.