Introduction

Our support portal empowers our partners by providing convenient access, transparent tracking, efficient resolution, and a knowledge source, all in one place.

The goal is to provide an exceptional support experience, allowing our partners to maximize their clients' productivity and minimize disruptions to their contact and call center operations.

Important: This portal is exclusively intended to resolve cases for wolkvox Partners.

If you have contracted wolkvox services through a partner, you must contact the partner directly, and they will communicate with us via this portal.

Support Request as a Partner

To request assistance for any issue presented in wolkvox services, partners must follow the procedure below to create a support ticket: 

Step 1: Access the Partner Portal

Go to the official support portal for partners at the following URL: https://partner.wolkvox.com/

Once there, enter your partner authentication details (Username and Password) for the case portal and click "Sign in".

Step 2: Access the Support Section

Once inside your partner account dashboard, locate the left sidebar menu. Click on the "Support" tab.

Step 3: Complete the form to create the ticket

On the "Support Ticket" screen, you must complete a form with detailed information about the issue.

Make sure to fill in all required fields, marked with an asterisk (*):

• Operation (*): Select the client operation for which you want to request help.    
• Username (*): Your username (usually auto-filled).    
• Name (*): Your contact name.    
• Phone (*): Your contact phone number.    
• Cantidad de agentes afectados (*): Indicate the number of agents experiencing the problem.    
• Email (*): Your contact email address.    

Once you have filled in all the information, click the "Create Ticket" button.

Upon creating the ticket, the system will generate a unique code. It is essential to keep this code handy, as you will need to provide it to the wolkvox support team to validate your request for help when they contact you.

Important: This validation code has an expiration. It must be used in less than 4 hours after being generated; otherwise, it will be deleted, and you will have to create a new ticket.

Contacting the Support Team

Once you have your Ticket ID, the support team will contact you using the phone number or email you provided in the form.

Alternatively, you can call the support line corresponding to your country to accelerate the process. When you communicate, you must provide the generated Ticket ID to validate your request.

Recommendation: If your region is not on the list, use a line that guarantees the language most appropriate for your country or the general United States line for the English language.