Introduction

A new configuration has been added to wolkvox that allows operation administrators to independently restrict the sending of images and documents by agents within chat channels.

With this improvement, each operation can define with greater precision what types of files their advisors can share during a conversation. The configuration is managed from wolkvox Manager, within the administration of the Web Chat channel, in a specific section called **"CONTENT RESTRICTION - AGENT"**, where the controls for **"Sending Images"** and **"Sending Documents"** are located.

The behavior depends on the selected configuration:

• If both controls are disabled, the agent will not see the button to attach files in the chat.
• If one is enabled and the other is not, the agent will only be able to attach the allowed type of content.
• If they attempt to send a restricted format, the system will display an error message indicating that this type of sending is not allowed.

This functionality strengthens channel administration and allows adjusting the service experience according to the policies of each operation.

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Configuration

1. Log in to wolkvox Manager. Click on "Settings".
2. Go to the "Omni Channel" tab.
3. Then select the "Web Chat" tab.
4. Click on the vertical three-dots icon.

1. Scroll down to find the **"CONTENT RESTRICTION - AGENT"** section. There you will find two controls:
   • Sending Images.
   • Sending Documents.
     • Configure each option according to your operation's policy:
       • Left circle: this type of sending is not allowed.
       • Right circle: this type of sending is allowed.
2. Click "Save" to save the changes.

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Behavior in wolkvox Agent

• If both options are disabled, the advisor will not see the attach files icon.
• If only one option is allowed, the agent will be able to use the attachment, but only with the enabled file type.
• If they attempt to send a restricted file, the system will display a warning message indicating that sending this content is restricted.