Creating WhatsApp Carousel Templates from wolkvox Manager

Now, from wolkvox Manager, it is possible to create WhatsApp templates with a carousel format—a new type of message that allows you to include multiple swipeable cards within the same conversation.

Each card can contain its own image or video, text, and action buttons, offering an interactive, engaging, and visually dynamic experience for the end customer.

The user will receive a single message in their WhatsApp application and will be able to swipe horizontally to view the different cards, as if it were a gallery or presentation.

Benefits

• Complete centralization: There is no need to access Meta Business Suite to create or edit carousel templates; everything is done directly from wolkvox Manager.
• Time savings and operational simplicity: The design, approval, and template management process is carried out within the same omnichannel configuration environment.
• Native integration: Templates created are automatically linked to the WhatsApp number configured in the operation, ready to be used in campaigns or automated flows.
• Real-time preview: Users can immediately see how the carousel will look inside the WhatsApp chat before saving it.
• Design flexibility: Each card supports images or videos, text, and up to two configurable action buttons (quick reply, web redirect, or call).

Important Note

To create and send carousel templates, it is mandatory to have the wolkvox Storage service active in the operation. This service securely stores the images and videos used in the cards.

Process

Once you access the template creation window, you must select the option “Marketing - Promotions and Announcements” in the field “Choose the template category”, and in the field “Template Type”, the option “Carousel” will appear.

New Template “location message request (API Cloud)” in the Respond Chat Component

Now, from wolkvox Studio, it is possible to request the customer’s current location within a WhatsApp conversation directly from the Respond Chat component.

This new feature is enabled through the template “location message request (API Cloud)”, which sends a message with an interactive button that allows the user to share their current location easily, accurately, and securely.

The chatbot can use this information to provide personalized responses, such as indicating the nearest branch, the available service point, or the coverage of a service in a specific area.

This template leverages the capabilities of WhatsApp Cloud API, enabling seamless integration between the conversational flow designed in wolkvox Studio and the customer’s location data.

Benefits

• Smarter interactions: Allows chatbots to respond based on the customer’s actual location.
• Simple and native configuration: No programming or external integrations required; it is enabled directly from wolkvox Studio.
• Privacy and control: The user can manually adjust the pin before sending the location, ensuring accuracy and consent.
• More dynamic conversational flows: The chatbot can automatically redirect the case to the appropriate agent or skill based on the received location.
• Customer service optimization: Improves support in scenarios such as logistics, deliveries, reservations, or technical assistance.

Configuration

1. In your ChatBot flow, select the “Reply to chat” component.
2. Open the “Advanced” tab.
3. In the “Templates” field, choose “location message request (api cloud)”.
4. Click “Load template”.
5. In the JSON editing field, customize the value of the “body_text” field with the message you want to display to the customer (for example: “Sure! To show
6. you the nearest branch, please share your location.”).
7. Click Save (6).
   1. Make sure to leave the “Continue chatbot” checkbox inactive so that the flow waits for the customer’s response before continuing.

On the customer’s WhatsApp, a message will appear with the “Send location” button.

When pressed, they will be able to review or adjust their location on the map and then tap “Send your current location”.

Once the customer sends the location, it will be received by the chatbot. If the flow includes a component such as “Transfer to skill”, the chat can be redirected to a human agent, who will view the map with the location directly from wolkvox Agent.